APA Citation

Tjiptono, F. (2012). Service Management: Mewujudkan Layanan Prima. ANDI.

Chicago Style Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. ANDI, 2012.

MLA Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. ANDI, 2012.

Warning: These citations may not always be 100% accurate.