APA Citation

Tjiptono, F. (2008). Service Management: Mewujudkan Layanan Prima. Penerbit ANDI.

Chicago Style Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. Penerbit ANDI, 2008.

MLA Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima. Penerbit ANDI, 2008.

Warning: These citations may not always be 100% accurate.