Lihat Juga

• The service profit chain: how leading comapnies link profit, and growth to loyalty, satisfaction, and value
  oleh: Leonard A. Schlesinger
  Terbitan: (1997)
• Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system
  oleh: Michael D. Johnson
  Terbitan: (2002)
• Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon / Yulina Lestari
  oleh: Yulina Lestari, author
  Terbitan: (2014)
• 40 activities for improving customer services
  oleh: Ian Linton
  Terbitan: (2002)
• Pengukuran kepuasan pelanggan PAM Jaya pada puskesmas kecamatan di Propinsi DKI Jakarta (menggunakan pendekatan customer delivered value, customer view of service quality dan marketing mix) = Measurement of customers' satisfaction of PAM Jaya water supply corporation to sub-district public health centers of the special territory of the capital city of Jakarta (Using an approach to customer delivered value. customer view of service quality and marketing mix)
  oleh: Taufik Yulianto, author, et al.
  Terbitan: (2004)