PENGARUH CONTROLLABILITY ATTRIBUTION DAN STABILITY ATTRIBUTION TERHADAP SATISFACTION MELALUI FIRM RESPONSIBILITY DAN RECOVERY EXPECTATION
Objectives of this research was to investigate how and why other-customer misbehavior has a negative influence on customer satisfaction with the service firm. The design of this research applies a survey in Telkomsel to interview the customers for testing the hypothesis. Meanwhile the required data...
| Main Author: | Sukmawan, Ahmad (-) |
|---|---|
| Format: | Electronic eJournal |
| Terbitan: |
Lembaga Penerbit Fakultas Ekonomi dan Bisnis
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| Online Access: |
http://trijurnal.lemlit.trisakti.ac.id/index.php/jasa/article/view/551 |
Internet
http://trijurnal.lemlit.trisakti.ac.id/index.php/jasa/article/view/551Lokasi
| Koleksi | Jurnal Manajemen dan Pemasaran Jasa |
|---|---|
| Gedung | Lembaga Penerbit Fakultas Ekonomi dan Bisnis |
| Institusi | Universitas Trisakti |
| Kota | JAKARTA BARAT |
| Provinsi | DKI JAKARTA |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |