Fandy Tjiptono-Gregorius Chandra. (2011). Service, quality & satisfaction edisi 3 (Edisi III.). Yogyakarta: Andi.
Chicago Style CitationFandy Tjiptono-Gregorius Chandra. Service, Quality & Satisfaction Edisi 3. Edisi III. Yogyakarta: Andi, 2011.
MLA CitationFandy Tjiptono-Gregorius Chandra. Service, Quality & Satisfaction Edisi 3. Edisi III. Yogyakarta: Andi, 2011.
Warning: These citations may not always be 100% accurate.