APA Citation

Fandy Tjiptono, & Gregorius Chandra. (2005). Service, quality & satisfaction. Yogyakarta: Andi.

Chicago Style Citation

Fandy Tjiptono, and Gregorius Chandra. Service, Quality & Satisfaction. Yogyakarta: Andi, 2005.

MLA Citation

Fandy Tjiptono, and Gregorius Chandra. Service, Quality & Satisfaction. Yogyakarta: Andi, 2005.

Warning: These citations may not always be 100% accurate.