Service, quality & satisfaction

Main Author: Fandy Tjiptono (-)
Other Authors: Gregorius Chandra (-)
Format: Book
Bahasa: eng
Terbitan: Yogyakarta : Andi , 2005
Subjects:
Online Access: http://opac.perpusnas.go.id/DetailOpac.aspx?id=295948
http://opac.perpusnas.go.id/uploaded_files/sampul_koleksi/original/Monograf/ali3446c.jpg
Physical Description: xvi, 3290 hlm. : ilus. ; 28 cm
ISBN: 9789797316099