Service management mewujudkan layanan prima

Main Author: Fandy Tjiptono (-)
Other Authors: Dwi Prabantini (-)
Format: Book
Bahasa: ind
Terbitan: Jakarta : Andi , 2008.
Subjects:
Physical Description: xii, 233 hlm. : ilus. ; 23 cm
Bibliography: Bibliografi : hlm. 225-233
ISBN: 9789792905090