The Role of Kansei Engineering in Influencing Overall Satisfaction and Behavioral Intention in Service Encounters
| Main Authors: | Hartono, Markus, Tan , Kay Chuan |
|---|---|
| Format: | Article PeerReviewed application/pdf |
| Terbitan: |
Philippines Institute of Industrial Engineers (PIIE)
, 2011
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| Subjects: | |
| Online Access: |
http://repository.ubaya.ac.id/2917/7/Hartono_The%20Role_2011.pdf http://repository.ubaya.ac.id/2917/ |
Internet
http://repository.ubaya.ac.id/2917/7/Hartono_The%20Role_2011.pdfhttp://repository.ubaya.ac.id/2917/
Lokasi
| Koleksi | Repositori Universitas Surabaya |
|---|---|
| Gedung | Perpustakaan Universitas Surabaya |
| Institusi | Universitas Surabaya |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |