PENGARUH DIMENSI SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION SERTA PENGARUH CUSTOMER SATISFACTION DAN TRUST TERHADAP CUSTOMER LOYALTY BCA DI SURABAYA
| Main Authors: | Sulayman, Margaretha Maria, Ernawati, Endang, Indarini, Indarini |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Perpustakaan Universitas Surabaya
, 2012
|
| Online Access: |
http://journal.ubaya.ac.id/index.php/jimus/article/view/55 http://journal.ubaya.ac.id/index.php/jimus/article/view/55/37 |
Internet
http://journal.ubaya.ac.id/index.php/jimus/article/view/55http://journal.ubaya.ac.id/index.php/jimus/article/view/55/37
Lokasi
| Koleksi | Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya |
|---|---|
| Gedung | Perpustakaan Universitas Surabaya |
| Institusi | Universitas Surabaya |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |