PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Kedai Kopi Kembang Kota Malang)
This research aimed to analyze and determine the influence of product_x000D_ quality and service quality on customer satisfaction in Kedai Kopi Kembang_x000D_ Malang. Quantitative approach is used with the type of explanatory research, which_x000D_ aims to determine the relationship between variable...
Main Author: | IRVAN DARMAWAN ; Dr. Drs. Fatchur Rohman, SE., MSi., CSM., CMA (-) |
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Format: | |
Terbitan: |
Malang :
Manajemen FEB - UB
, 2018 |
Edition: | 145020207111095 |
Subjects: | |
Online Access: |
http://digilib.ub.ac.id/opac/detail-opac?id=92790 |
Internet
http://digilib.ub.ac.id/opac/detail-opac?id=92790Lokasi
Koleksi | Katalog Universitas Brawijaya Malang |
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Gedung | Perpustakaan Universitas Brawijaya |
Institusi | Universitas Brawijaya |
Kota | MALANG |
Provinsi | JAWA TIMUR |
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