PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Kedai Kopi Kembang Kota Malang)

This research aimed to analyze and determine the influence of product_x000D_ quality and service quality on customer satisfaction in Kedai Kopi Kembang_x000D_ Malang. Quantitative approach is used with the type of explanatory research, which_x000D_ aims to determine the relationship between variable...

Full description

Main Author: IRVAN DARMAWAN ; Dr. Drs. Fatchur Rohman, SE., MSi., CSM., CMA (-)
Format:
Terbitan: Malang : Manajemen FEB - UB

, 2018
Edition: 145020207111095
Subjects:
Online Access: http://digilib.ub.ac.id/opac/detail-opac?id=92790

Internet

http://digilib.ub.ac.id/opac/detail-opac?id=92790

Lokasi

Koleksi Katalog Universitas Brawijaya Malang
Gedung Perpustakaan Universitas Brawijaya
Institusi Universitas Brawijaya
Kota MALANG
Provinsi JAWA TIMUR
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