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Service management: mewujudkan layanan prima

Book xii, 233 hlm.

oleh Tjiptono, Fandy

Terbitan	: Andi, 2008
Institusi	: Universitas Katolik Santo Thomas Medan
Gedung	:

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Lokasi	Repository	IOS Number
		IOS18328.slims-13127
		IOS18334.slims-1575
		IOS18943.slims-16127
		IOS18963.slims-253
		IOS19526.slims-130
		IOS19562.slims-5464

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