Achieving excellence through customer services = unggul bersaing melalui layanan pelanggan
| Main Author: | Tschohl, John (-) |
|---|---|
| Other Authors: | Franzmeier, Steve (-), Tjita Singo |
| Format: | Book |
| Bahasa: | ind |
| Terbitan: |
Jakarta :
Gramedia Pustaka Utama
, 2003
|
| Subjects: | |
| Online Access: |
http://opac.perpusnas.go.id/DetailOpac.aspx?id=373637 http://opac.perpusnas.go.id/uploaded_files/sampul_koleksi/original/Monograf/Ham447.jpg |
| Item Description: |
Judul asli : Achieving excellence through Customer Service |
|---|---|
| Physical Description: |
xiv, 545 hlm. : 23 cm |