Achieving Excellence Through Customer Service : Unggul Bersaing Melalui Layanan Pelanggan
| Main Author: | Tschohl, John (-) |
|---|---|
| Other Authors: | Tjita Singo (-) |
| Format: | |
| Bahasa: | ind |
| Terbitan: |
Jakarta
Gramedia Pustaka Utama
, 2003
|
| Edition: | Printing 1 |
| Subjects: | |
| Online Access: |
https://inlis.malangkota.go.id/opac/detail-opac?id=39526 |
| Physical Description: |
xiv+454 hlm |
|---|---|
| ISBN: |
9789796869978 |