Persepsi Penumpang Terhadap Risiko Keselamatan Penerbangan Pada Maskapai Penerbangan Lion Air
| Main Authors: | Willy, author, Add author: Dadan Erwandi, supervisor, Add author: Fatma Lestari, examiner, Add author: Robiana Modjo, examiner, Add author: Widura Imam Mustopo, examiner, Add author: Emy Rianti, examiner |
|---|---|
| Format: | Masters Bachelors |
| Terbitan: |
, 2010
|
| Subjects: | |
| Online Access: |
https://lib.ui.ac.id/detail?id=20307320 |
| ctrlnum |
20307320 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><type>Thesis:Masters</type><title>Persepsi Penumpang Terhadap Risiko Keselamatan Penerbangan Pada Maskapai Penerbangan Lion Air.</title><creator>Willy, author</creator><creator>Add author: Dadan Erwandi, supervisor</creator><creator>Add author: Fatma Lestari, examiner</creator><creator>Add author: Robiana Modjo, examiner</creator><creator>Add author: Widura Imam Mustopo, examiner</creator><creator>Add author: Emy Rianti, examiner</creator><publisher/><date>2010</date><subject>Aviation safety risk</subject><description>[<b>ABSTRAK</b><br>
Dalam perkembangannya, frekuensi penggunaan jasa layanan
transportasi udara telah menunjukkan peningkatan yang cukup signifikan,
termasuk penerbangan berbiaya murah yang semakin menjadi daya tarik bagi
penumpang. Data yang tercatat oleh Kementrian Perhubungan menyatakan bahwa
Lion Air (LA) menjadi maskapai yang telah menerbangkan penumpang domestik
terbanyak pada tahun 2009 dibandingkan 2008, yaitu 13,3 juta penumpang
(30,7% dari seluruh penumpang yang diangkut sepanjang tahun 2009). Dalam
konteks industri layanan jasa penerbangan, fokus layanan adalah pada pencitraan
penumpang atas kebutuhan akan keselamatan dan keamanan (safety). Penelitian
ini dilakukan untuk mengetahui sejauh mana persepsi penumpang terhadap risiko
keselamatan penerbangan pada maskapai penerbangan Lion Air (LA) selaku
operator yang menerapkan penerbangan murah.
Metodologi penelitian ini menggunakan desain studi cross sectional
dengan sumber data primer yang di dapat dari pengisian kuesioner. Jumlah sampel
minimal dalam penelitian ini sebanyak 97 sampel, namun untuk mengurangi
kesalahan dalam prediktabilitas maka digunakan 147 sampel untuk mewakili
populasi studi. Sampel penelitian dianalisis secara univariat (distribusi frekuensi)
dan bivariat (analisis korelasi-regresi dan uji t). Analisis hubungan dilakukan
dengan melihat nilai p terhadap &#945; untuk melihat tingkat kemaknaan hubungan.
Dari 147 penumpang LA yang menjadi responden dalam penelitian ini,
sebagain besar responden memiliki persepsi yang baik (meliputi kondisi fisik
pesawat, SDM, dan latar belakang perusahaan) sehingga mendorong mereka
untuk menggunakan jasa layanan maskapai penerbangan Lion Air, dan hanya
variabel rekomendasi lingkungan sekitar yang diketahui memiliki persepsi yang
tidak baik pada penumpangnya (70,7%). Sedangkan faktor-faktor yang secara
signifikan berhubungan dengan keyakinan untuk terbang aman dan selamat
bersama maskapai penerbangan Lion Air meliputi karakteristik kondisi pesawat
(keberadaan pesawat baru, gerakan dan suara/bunyi pesawat), ketersediaan SDM
(pilot maupun pramugari), dan latar belakang perusahaan (catatan dan
manajemen perusahaan). Sedangkan variabel yang tidak memiliki hubungan yang
signifikan meliputi variabel usia, jenis kelamin, dan jenjang pendidikan.
Berdasarkan hasil tersebut diatas maka sebaiknya instansi terkait
terutama pada penyedia jasa penerbangan Lion Air untuk lebih memperhatikan
dan mengedepankan segi safety, sehingga persepsi penumpang terhadap risiko
keselamatan penerbangan pada maskapai penerbangan Lion Air ini dapat
terbentuk dengan baik dan penumpang pun dapat dengan aman dan selamat
sampai ditempat tujuan.
<hr>
<b>ABSTRACT</b><br>
In progress, Reguler airlines usage has showing a significant
development, including a low fare airlines that can attract more passangers.
According to ministry of communication data, Lion Air (LA) has flown the
largest passengers for domestic route at 2009 than 2008, that is 13,3 million
passangers (about 30,7% from all passangers that carriaged on 2009). In aviation
industry, the focus of service is in passanger?s image in safety. The objective is,
knowing passanger?s perception in aviation safety risk of Lion Air as a low fare
operator.
The cross sectional methodology is chosen, that use primary data source
from passangers questionaire. Minimum total samples for this study are 97
sample, but to reduce mistakes in predictability, sample is used 147 to represent
population of study. Sampel analysis is processed in univariate (frequency
distribution) and bivariate (correlation-regression, and T test). We can see p
values compares with &#945; (0,005) to see degress of relationship.
From 147 passangers of Lion Air in this study, mostly respondent has
good perception (including airplane condition, human resources, and company
background), that can influenced them to used Lion Air, and only
recommendation from environment which is showing bad perception (70,7%).
While that, factors that significantly related to believedness for flying safety with
Lion Air including plane conditions (new plane, motion of plane and voice of
plane), human resources (pilot and stewardes), and background of the company
(notes and good management of the company). Variable that do not have
significant relationship (p-value &#8805; 0,005) including age, sex, and educational
background.
Based on that result, especially for Lion Air, safety has to be places on
the first place, so that the passengers perception in aviation safety risk at Lion Air
can be good and then the passangers can arrived safely at their destination., In progress, Reguler airlines usage has showing a significant
development, including a low fare airlines that can attract more passangers.
According to ministry of communication data, Lion Air (LA) has flown the
largest passengers for domestic route at 2009 than 2008, that is 13,3 million
passangers (about 30,7% from all passangers that carriaged on 2009). In aviation
industry, the focus of service is in passanger?s image in safety. The objective is,
knowing passanger?s perception in aviation safety risk of Lion Air as a low fare
operator.
The cross sectional methodology is chosen, that use primary data source
from passangers questionaire. Minimum total samples for this study are 97
sample, but to reduce mistakes in predictability, sample is used 147 to represent
population of study. Sampel analysis is processed in univariate (frequency
distribution) and bivariate (correlation-regression, and T test). We can see p
values compares with &#945; (0,005) to see degress of relationship.
From 147 passangers of Lion Air in this study, mostly respondent has
good perception (including airplane condition, human resources, and company
background), that can influenced them to used Lion Air, and only
recommendation from environment which is showing bad perception (70,7%).
While that, factors that significantly related to believedness for flying safety with
Lion Air including plane conditions (new plane, motion of plane and voice of
plane), human resources (pilot and stewardes), and background of the company
(notes and good management of the company). Variable that do not have
significant relationship (p-value &#8805; 0,005) including age, sex, and educational
background.
Based on that result, especially for Lion Air, safety has to be places on
the first place, so that the passengers perception in aviation safety risk at Lion Air
can be good and then the passangers can arrived safely at their destination.]</description><identifier>https://lib.ui.ac.id/detail?id=20307320</identifier><recordID>20307320</recordID></dc>
|
| format |
Thesis:Masters Thesis Thesis:Bachelors |
| author |
Willy, author Add author: Dadan Erwandi, supervisor Add author: Fatma Lestari, examiner Add author: Robiana Modjo, examiner Add author: Widura Imam Mustopo, examiner Add author: Emy Rianti, examiner |
| title |
Persepsi Penumpang Terhadap Risiko Keselamatan Penerbangan Pada Maskapai Penerbangan Lion Air |
| publishDate |
2010 |
| topic |
Aviation safety risk |
| url |
https://lib.ui.ac.id/detail?id=20307320 |
| contents |
[<b>ABSTRAK</b><br>
Dalam perkembangannya, frekuensi penggunaan jasa layanan
transportasi udara telah menunjukkan peningkatan yang cukup signifikan,
termasuk penerbangan berbiaya murah yang semakin menjadi daya tarik bagi
penumpang. Data yang tercatat oleh Kementrian Perhubungan menyatakan bahwa
Lion Air (LA) menjadi maskapai yang telah menerbangkan penumpang domestik
terbanyak pada tahun 2009 dibandingkan 2008, yaitu 13,3 juta penumpang
(30,7% dari seluruh penumpang yang diangkut sepanjang tahun 2009). Dalam
konteks industri layanan jasa penerbangan, fokus layanan adalah pada pencitraan
penumpang atas kebutuhan akan keselamatan dan keamanan (safety). Penelitian
ini dilakukan untuk mengetahui sejauh mana persepsi penumpang terhadap risiko
keselamatan penerbangan pada maskapai penerbangan Lion Air (LA) selaku
operator yang menerapkan penerbangan murah.
Metodologi penelitian ini menggunakan desain studi cross sectional
dengan sumber data primer yang di dapat dari pengisian kuesioner. Jumlah sampel
minimal dalam penelitian ini sebanyak 97 sampel, namun untuk mengurangi
kesalahan dalam prediktabilitas maka digunakan 147 sampel untuk mewakili
populasi studi. Sampel penelitian dianalisis secara univariat (distribusi frekuensi)
dan bivariat (analisis korelasi-regresi dan uji t). Analisis hubungan dilakukan
dengan melihat nilai p terhadap α untuk melihat tingkat kemaknaan hubungan.
Dari 147 penumpang LA yang menjadi responden dalam penelitian ini,
sebagain besar responden memiliki persepsi yang baik (meliputi kondisi fisik
pesawat, SDM, dan latar belakang perusahaan) sehingga mendorong mereka
untuk menggunakan jasa layanan maskapai penerbangan Lion Air, dan hanya
variabel rekomendasi lingkungan sekitar yang diketahui memiliki persepsi yang
tidak baik pada penumpangnya (70,7%). Sedangkan faktor-faktor yang secara
signifikan berhubungan dengan keyakinan untuk terbang aman dan selamat
bersama maskapai penerbangan Lion Air meliputi karakteristik kondisi pesawat
(keberadaan pesawat baru, gerakan dan suara/bunyi pesawat), ketersediaan SDM
(pilot maupun pramugari), dan latar belakang perusahaan (catatan dan
manajemen perusahaan). Sedangkan variabel yang tidak memiliki hubungan yang
signifikan meliputi variabel usia, jenis kelamin, dan jenjang pendidikan.
Berdasarkan hasil tersebut diatas maka sebaiknya instansi terkait
terutama pada penyedia jasa penerbangan Lion Air untuk lebih memperhatikan
dan mengedepankan segi safety, sehingga persepsi penumpang terhadap risiko
keselamatan penerbangan pada maskapai penerbangan Lion Air ini dapat
terbentuk dengan baik dan penumpang pun dapat dengan aman dan selamat
sampai ditempat tujuan.
<hr>
<b>ABSTRACT</b><br>
In progress, Reguler airlines usage has showing a significant
development, including a low fare airlines that can attract more passangers.
According to ministry of communication data, Lion Air (LA) has flown the
largest passengers for domestic route at 2009 than 2008, that is 13,3 million
passangers (about 30,7% from all passangers that carriaged on 2009). In aviation
industry, the focus of service is in passanger?s image in safety. The objective is,
knowing passanger?s perception in aviation safety risk of Lion Air as a low fare
operator.
The cross sectional methodology is chosen, that use primary data source
from passangers questionaire. Minimum total samples for this study are 97
sample, but to reduce mistakes in predictability, sample is used 147 to represent
population of study. Sampel analysis is processed in univariate (frequency
distribution) and bivariate (correlation-regression, and T test). We can see p
values compares with α (0,005) to see degress of relationship.
From 147 passangers of Lion Air in this study, mostly respondent has
good perception (including airplane condition, human resources, and company
background), that can influenced them to used Lion Air, and only
recommendation from environment which is showing bad perception (70,7%).
While that, factors that significantly related to believedness for flying safety with
Lion Air including plane conditions (new plane, motion of plane and voice of
plane), human resources (pilot and stewardes), and background of the company
(notes and good management of the company). Variable that do not have
significant relationship (p-value ≥ 0,005) including age, sex, and educational
background.
Based on that result, especially for Lion Air, safety has to be places on
the first place, so that the passengers perception in aviation safety risk at Lion Air
can be good and then the passangers can arrived safely at their destination., In progress, Reguler airlines usage has showing a significant
development, including a low fare airlines that can attract more passangers.
According to ministry of communication data, Lion Air (LA) has flown the
largest passengers for domestic route at 2009 than 2008, that is 13,3 million
passangers (about 30,7% from all passangers that carriaged on 2009). In aviation
industry, the focus of service is in passanger?s image in safety. The objective is,
knowing passanger?s perception in aviation safety risk of Lion Air as a low fare
operator.
The cross sectional methodology is chosen, that use primary data source
from passangers questionaire. Minimum total samples for this study are 97
sample, but to reduce mistakes in predictability, sample is used 147 to represent
population of study. Sampel analysis is processed in univariate (frequency
distribution) and bivariate (correlation-regression, and T test). We can see p
values compares with α (0,005) to see degress of relationship.
From 147 passangers of Lion Air in this study, mostly respondent has
good perception (including airplane condition, human resources, and company
background), that can influenced them to used Lion Air, and only
recommendation from environment which is showing bad perception (70,7%).
While that, factors that significantly related to believedness for flying safety with
Lion Air including plane conditions (new plane, motion of plane and voice of
plane), human resources (pilot and stewardes), and background of the company
(notes and good management of the company). Variable that do not have
significant relationship (p-value ≥ 0,005) including age, sex, and educational
background.
Based on that result, especially for Lion Air, safety has to be places on
the first place, so that the passengers perception in aviation safety risk at Lion Air
can be good and then the passangers can arrived safely at their destination.] |
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