Lihat Juga

• Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia / Debby Erwina
  oleh: Debby Erwina, author
  Terbitan: (2013)
• Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon / Yulina Lestari
  oleh: Yulina Lestari, author
  Terbitan: (2014)
• Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)
  Terbitan: (2015)
• Analisa pengaruh customer value anticipation terhadap customer satisfaction dan customer loyalty: studi kasus PT. Bank Negara Indonesia = Analysis of customer value anticipation to customer satisfaction and customer loyalty: case study PT. Bank Negara Indonesia
  oleh: Nurul Afiifah Ghifari, aurthor
  Terbitan: (2016)
• Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen (Studi Kasus New Customer dan Repeat Customer pada Kedai Kopi Franchise dan Non Franchise : Starbucks Coffee dan Jakarta Coffee House) = Analysis of Physical Environment Effects and Disconfirmation on Consumer Satisfaction and Loyalty (Case Study New Customer and Repeat Customer in Franchise and Non Franchise Coffee Shop : Starbucks Coffee and Jakarta Coffee House) / Anastasia Esti Prabarini
  oleh: Anastasia Esti Prabarini, author
  Terbitan: (2015)