Pengaruh kompensasi, budaya organisasi dan penilaian kinerja terhadap motivasi kerja pegawai dalam melayani wajib pajak pada Kantor Pelayanan Pajak Pratama Jakarta Menteng Satu = Effect of compensation, organizational culture and performance assessment on the working motivation of employees in serving taxpayers at Jakarta Menteng Satu tax office
| Main Authors: | Diana Sara, author, Add author: Mohammad Riduansyah, supervisor, Add author: Bhenyamin Hoessein, examiner, Add author: Azhar Kasim, examiner, Add author: Zuliansyah Putra Zulkarnain, examiner |
|---|---|
| Format: | Masters Bachelors |
| Terbitan: |
, 2007
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| Subjects: | |
| Online Access: |
http://lontar.ui.ac.id/detail?id=108684 |
| ctrlnum |
108684 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><type>Thesis:Masters</type><title>Pengaruh kompensasi, budaya organisasi dan penilaian kinerja terhadap motivasi kerja pegawai dalam melayani wajib pajak pada Kantor Pelayanan Pajak Pratama Jakarta Menteng Satu = Effect of compensation, organizational culture and performance assessment on the working motivation of employees in serving taxpayers at Jakarta Menteng Satu tax office</title><creator>Diana Sara, author</creator><creator>Add author: Mohammad Riduansyah, supervisor</creator><creator>Add author: Bhenyamin Hoessein, examiner</creator><creator>Add author: Azhar Kasim, examiner</creator><creator>Add author: Zuliansyah Putra Zulkarnain, examiner</creator><publisher/><date>2007</date><subject>Tax administration and procedure.</subject><description><b>ABSTRAK</b><br>
Penelitian ini bertujuan untuk mengetahui sejumlah faktor yang mempengaruhi motivasi kerja pegawai dalam melayani wajib pajak pada Kantor Pelayanan Pajak Pratama Jakarta Menteng Satu. Faktor-faktor yang diteliti yaitu kompensasi, budaya organisasi dan penilaian kinerja. Ketiga faktor tersebut merupakan variabel yang dinilai potensial dalam mempengaruhi motivasi kerja pegawai.
Metode penelitian yang digunakan adalah metode survei korelasional dengan melibatkan sampel sebanyak 98 orang yang diambil dengan teknik sensus. Pengumpulan data dilakukan dengan kuesioner yang telah diuji validitas dan reliabilitasnya. Analisis data menggunakan statistik inferensial, meliputi koefisien korelasi, koefisien determinasi, uj t, uji F dan regresi yang perhitungannya dilakukan dengan menggunakan program SPSS versi 13.0. Hasil penelitian ini menunjukkan bahwa kompensasi, budaya organisasi, dan penilaian kinerja baik secara sendiri-sendiri maupun bersama-sama berpengaruh signifikan terhadap motivasi kerja pegawai dalam melayani wajib pajak pada Kantor Pelayanan Pajak Pratama Jakarta Menteng Satu. Hal ini berarti bahwa semakin tinggi kompensasi, semakin baik budaya organisasi dan semakin baik penilaian kinerja, maka semakin tinggi motivasi kerja; sebaliknya semakin rendah kompensasi, semakin buruk budaya organisasi dan semakin buruk penilaian kinerja, maka semakin rendah motivasi kerja pegawai. Dengan demikian dapat disimpulkan bahwa kompensasi, budaya organisasi, dan penilaian kinerja merupakan faktor yang secara signifikan mempengaruhi tinggi rendahnya motivasi kerja pegawai.
Berdasarkan hasil penelitian ini maka kompensasi, budaya organisasi dan penilaian kinerja perlu diperbaiki dalam upaya meningkatkan motivasi kerja pegawai. Perbaikan kompensasi dapat dilakukan dengan mempertimbangkan aspek-aspek kebutuhan aktual pegawai dalam memberikan kompensasi dalam bentuk insentif dan tunjangan khusus, seperti dalam bentuk tunjangan kendaraan dan perumahan. Budaya organisasi dapat diperbaiki dengan berusaha mengimplementasikan nilai-nilai budaya organisasi yang selama ini terbukti dapat memotivasi pegawai dalam bekerja dan berusaha mengakomodasi nilai nilai budaya baru yang dipandang lebih menjanjikan motivasi kerja seraya meninggalkan nilai-nilai budaya organisasi tidak mendukung terbangunnya motivasi kerja. Sementara untuk penilaian kinerja dapat dilakukan dengan cara menyempurnakan kriteria penilaian kinerja secara terus menerus dan berkesinambungan yang menjamin obyektivitas dengan mangakomodir aspirasi pegawai.
<hr><i><b>ABSTRAK</b><br>
The objective of this research is to identify some factors which affect the working motivation of employees in serving taxpayers at Jakarta Menteng Satu Tax Office. Factors which are analyzed include compensation, organizational culture and performance assessment. These three factors are variables which are considered potential in affecting the employee?s working motivation.
The research method applied is the correlational survey method which involve samples of 98 persons which were taken by a census technique. The data collection was done by using questionnaires whose validity and reliability have been tested. The analysis of data applies the inferential statistic, including the correlation coefficient, determination coefficient, t-test, F-test and regression and uses the SPSS version 13.0. The results of the research indicate that the compensation, organizational culture and performance assessment, either individually or collectively, have significant effect to the working motivation of the employees in serving taxpayers at Jakarta Menteng Satu Tax Office. It means that the higher the compensation, better organizational culture and the performance assessment, the higher the working motivation will be. On the other hand, the lower the compensation, the worse organizational culture and performance assessment, the lower the working motivation will be. It can be therefore concluded that the compensation, organizational culture and performance assessment are factors which significantly affect the working motivation of the employees.
Based on the results of the research, the compensation, organizational culture and performance assessment need to be improved in an effort to increase the working motivation of the employees. Compensation improvement can be done by considering the actual needs of employees in providing the compensation in the form of incentive and special allowances such as transport and housing allowances. The organizational culture can be improved by implementing the organization?s cultural values which have been proved to be able to motivate employees at work and accommodating the new cultural values which are believed to be able to improve their working motivation and at the same time, removing the organization?s cultural values which have failed to improve the working motivation of the employees. Meanwhile, the performance assessment can be done by improving the performance assessment criteria on a sustainable basis by accommodating the aspiration of employees which promotes the objectivity.</i></description><identifier>http://lontar.ui.ac.id/detail?id=108684</identifier><recordID>108684</recordID></dc>
|
| format |
Thesis:Masters Thesis Thesis:Bachelors |
| author |
Diana Sara, author Add author: Mohammad Riduansyah, supervisor Add author: Bhenyamin Hoessein, examiner Add author: Azhar Kasim, examiner Add author: Zuliansyah Putra Zulkarnain, examiner |
| title |
Pengaruh kompensasi, budaya organisasi dan penilaian kinerja terhadap motivasi kerja pegawai dalam melayani wajib pajak pada Kantor Pelayanan Pajak Pratama Jakarta Menteng Satu = Effect of compensation, organizational culture and performance assessment on the working motivation of employees in serving taxpayers at Jakarta Menteng Satu tax office |
| publishDate |
2007 |
| topic |
Tax administration and procedure |
| url |
http://lontar.ui.ac.id/detail?id=108684 |
| contents |
<b>ABSTRAK</b><br>
Penelitian ini bertujuan untuk mengetahui sejumlah faktor yang mempengaruhi motivasi kerja pegawai dalam melayani wajib pajak pada Kantor Pelayanan Pajak Pratama Jakarta Menteng Satu. Faktor-faktor yang diteliti yaitu kompensasi, budaya organisasi dan penilaian kinerja. Ketiga faktor tersebut merupakan variabel yang dinilai potensial dalam mempengaruhi motivasi kerja pegawai.
Metode penelitian yang digunakan adalah metode survei korelasional dengan melibatkan sampel sebanyak 98 orang yang diambil dengan teknik sensus. Pengumpulan data dilakukan dengan kuesioner yang telah diuji validitas dan reliabilitasnya. Analisis data menggunakan statistik inferensial, meliputi koefisien korelasi, koefisien determinasi, uj t, uji F dan regresi yang perhitungannya dilakukan dengan menggunakan program SPSS versi 13.0. Hasil penelitian ini menunjukkan bahwa kompensasi, budaya organisasi, dan penilaian kinerja baik secara sendiri-sendiri maupun bersama-sama berpengaruh signifikan terhadap motivasi kerja pegawai dalam melayani wajib pajak pada Kantor Pelayanan Pajak Pratama Jakarta Menteng Satu. Hal ini berarti bahwa semakin tinggi kompensasi, semakin baik budaya organisasi dan semakin baik penilaian kinerja, maka semakin tinggi motivasi kerja; sebaliknya semakin rendah kompensasi, semakin buruk budaya organisasi dan semakin buruk penilaian kinerja, maka semakin rendah motivasi kerja pegawai. Dengan demikian dapat disimpulkan bahwa kompensasi, budaya organisasi, dan penilaian kinerja merupakan faktor yang secara signifikan mempengaruhi tinggi rendahnya motivasi kerja pegawai.
Berdasarkan hasil penelitian ini maka kompensasi, budaya organisasi dan penilaian kinerja perlu diperbaiki dalam upaya meningkatkan motivasi kerja pegawai. Perbaikan kompensasi dapat dilakukan dengan mempertimbangkan aspek-aspek kebutuhan aktual pegawai dalam memberikan kompensasi dalam bentuk insentif dan tunjangan khusus, seperti dalam bentuk tunjangan kendaraan dan perumahan. Budaya organisasi dapat diperbaiki dengan berusaha mengimplementasikan nilai-nilai budaya organisasi yang selama ini terbukti dapat memotivasi pegawai dalam bekerja dan berusaha mengakomodasi nilai nilai budaya baru yang dipandang lebih menjanjikan motivasi kerja seraya meninggalkan nilai-nilai budaya organisasi tidak mendukung terbangunnya motivasi kerja. Sementara untuk penilaian kinerja dapat dilakukan dengan cara menyempurnakan kriteria penilaian kinerja secara terus menerus dan berkesinambungan yang menjamin obyektivitas dengan mangakomodir aspirasi pegawai.
<hr><i><b>ABSTRAK</b><br>
The objective of this research is to identify some factors which affect the working motivation of employees in serving taxpayers at Jakarta Menteng Satu Tax Office. Factors which are analyzed include compensation, organizational culture and performance assessment. These three factors are variables which are considered potential in affecting the employee?s working motivation.
The research method applied is the correlational survey method which involve samples of 98 persons which were taken by a census technique. The data collection was done by using questionnaires whose validity and reliability have been tested. The analysis of data applies the inferential statistic, including the correlation coefficient, determination coefficient, t-test, F-test and regression and uses the SPSS version 13.0. The results of the research indicate that the compensation, organizational culture and performance assessment, either individually or collectively, have significant effect to the working motivation of the employees in serving taxpayers at Jakarta Menteng Satu Tax Office. It means that the higher the compensation, better organizational culture and the performance assessment, the higher the working motivation will be. On the other hand, the lower the compensation, the worse organizational culture and performance assessment, the lower the working motivation will be. It can be therefore concluded that the compensation, organizational culture and performance assessment are factors which significantly affect the working motivation of the employees.
Based on the results of the research, the compensation, organizational culture and performance assessment need to be improved in an effort to increase the working motivation of the employees. Compensation improvement can be done by considering the actual needs of employees in providing the compensation in the form of incentive and special allowances such as transport and housing allowances. The organizational culture can be improved by implementing the organization?s cultural values which have been proved to be able to motivate employees at work and accommodating the new cultural values which are believed to be able to improve their working motivation and at the same time, removing the organization?s cultural values which have failed to improve the working motivation of the employees. Meanwhile, the performance assessment can be done by improving the performance assessment criteria on a sustainable basis by accommodating the aspiration of employees which promotes the objectivity.</i> |
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