Analisis kepuasan pemustaka terhadap kualitas layanan perpustakaan studi kasus di perpustakaan stain Surakarta
| Main Authors: | Erland Cahyo Saputro, author, Add author: Utami Budi Rahayu Hariyadi, supervisor, Add author: Laksmi, supervisor, Add author: Fuad Gani, examiner, Add author: Muhamad Ihsanudin, examiner, Add author: Siti Sumarningsih, examiner |
|---|---|
| Format: | Masters Thesis |
| Terbitan: |
, 2009
|
| Subjects: | |
| Online Access: |
https://lib.ui.ac.id/detail?id=123266 |
| ctrlnum |
123266 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><type>Thesis:Masters</type><title>Analisis kepuasan pemustaka terhadap kualitas layanan perpustakaan studi kasus di perpustakaan stain Surakarta</title><creator>Erland Cahyo Saputro, author</creator><creator>Add author: Utami Budi Rahayu Hariyadi, supervisor</creator><creator>Add author: Laksmi, supervisor</creator><creator>Add author: Fuad Gani, examiner</creator><creator>Add author: Muhamad Ihsanudin, examiner</creator><creator>Add author: Siti Sumarningsih, examiner</creator><publisher/><date>2009</date><subject>Service quality</subject><subject>Customer satisfaction</subject><description>Fokus penelitian ini adalah mengukur kepuasan pemustaka terhadap kualitas layanan di perpustakaan STAIN Surakarta berdasarkan harapan dan persepsi pemustaka. Metode yang digunakan adalah LibQual+? untuk mengukur kualitas layanan perpustakaan berdasarkan tiga dimensi yang dijadikan indikator pengukuran yaitu Affect of Service (sikap petugas perpustakaan dalam melayani pemustaka), Information Control (ketersediaan koleksi dan kemudahan akses informasi) dan Library as Place (perpustakaan sebagai sebuah tempat). Teknik pengumpulan data menggunakan kuesioner atau angket.
Hasil penelitian ini menunjukkan bahwa kualitas layanan yang diberikan telah memenuhi harapan pemustaka, dapat diartikan pula bahwa pemustaka puas terhadap layanan perpustakaan yang diterimanya. Dan tingkat kepuasan pemustaka berdasarkan kesenjangan (gap) antara persepsi dan harapan responden menunjukkan bahwa kualitas layanan perpustakaan STAIN Surakarta dinilai baik, berada pada ?zone of tolerance?, dimana kualitas layanan berada diantara tingkat harapan minimum yang dapat diterima dan tingkat harapan yang diinginkan (desired).
<hr>
The Focus of this study is to measure satisfaction of users to quality service in the library of State College of Islamic Studies (STAIN) Surakarta, based on users expectation and perception. The LibQual+? is the measure for this research and it?s 3 dimension used as research indicator, they were Affect of Service, Information Control and Library as Place. The data were collected by means of questionnaire.
The result indicates that the quality of the services provided meets users expectations, it also means that users satisfied to a library service received. And indicate that the quality of library service is considered good, located in the "zone of tolerance", where the quality of service is between the minimum level of expectation that can be received and the desired level of expectations (desired).</description><identifier>https://lib.ui.ac.id/detail?id=123266</identifier><recordID>123266</recordID></dc>
|
| format |
Thesis:Masters Thesis Thesis:Thesis |
| author |
Erland Cahyo Saputro, author Add author: Utami Budi Rahayu Hariyadi, supervisor Add author: Laksmi, supervisor Add author: Fuad Gani, examiner Add author: Muhamad Ihsanudin, examiner Add author: Siti Sumarningsih, examiner |
| title |
Analisis kepuasan pemustaka terhadap kualitas layanan perpustakaan studi kasus di perpustakaan stain Surakarta |
| publishDate |
2009 |
| topic |
Service quality Customer satisfaction |
| url |
https://lib.ui.ac.id/detail?id=123266 |
| contents |
Fokus penelitian ini adalah mengukur kepuasan pemustaka terhadap kualitas layanan di perpustakaan STAIN Surakarta berdasarkan harapan dan persepsi pemustaka. Metode yang digunakan adalah LibQual+? untuk mengukur kualitas layanan perpustakaan berdasarkan tiga dimensi yang dijadikan indikator pengukuran yaitu Affect of Service (sikap petugas perpustakaan dalam melayani pemustaka), Information Control (ketersediaan koleksi dan kemudahan akses informasi) dan Library as Place (perpustakaan sebagai sebuah tempat). Teknik pengumpulan data menggunakan kuesioner atau angket.
Hasil penelitian ini menunjukkan bahwa kualitas layanan yang diberikan telah memenuhi harapan pemustaka, dapat diartikan pula bahwa pemustaka puas terhadap layanan perpustakaan yang diterimanya. Dan tingkat kepuasan pemustaka berdasarkan kesenjangan (gap) antara persepsi dan harapan responden menunjukkan bahwa kualitas layanan perpustakaan STAIN Surakarta dinilai baik, berada pada ?zone of tolerance?, dimana kualitas layanan berada diantara tingkat harapan minimum yang dapat diterima dan tingkat harapan yang diinginkan (desired).
<hr>
The Focus of this study is to measure satisfaction of users to quality service in the library of State College of Islamic Studies (STAIN) Surakarta, based on users expectation and perception. The LibQual+? is the measure for this research and it?s 3 dimension used as research indicator, they were Affect of Service, Information Control and Library as Place. The data were collected by means of questionnaire.
The result indicates that the quality of the services provided meets users expectations, it also means that users satisfied to a library service received. And indicate that the quality of library service is considered good, located in the "zone of tolerance", where the quality of service is between the minimum level of expectation that can be received and the desired level of expectations (desired). |
| id |
IOS18066.123266 |
| institution |
Universitas Indonesia |
| institution_id |
51 |
| institution_type |
library:university library |
| library |
Perpustakaan Universitas Indonesia |
| library_id |
492 |
| collection |
contoh Repository Tesis (Open) Universitas Indonesia |
| repository_id |
18066 |
| city |
KOTA DEPOK |
| province |
JAWA BARAT |
| repoId |
IOS18066 |
| first_indexed |
2022-12-14T02:34:36Z |
| last_indexed |
2022-12-14T02:34:36Z |
| recordtype |
dc |
| merged_child_boolean |
1 |
| _version_ |
1752198378947608576 |
| score |
17.610611 |