Usulan rancangan indikator pengukuran kinerja service scorecard untuk kualitas jasa pada diklat pelayaran
| Main Authors: | Nila Mutia, author, Add author: Erlinda Muslim, supervisor, Add author: Akhmad Hidayatno, supervisor, Add author: Sri Bintang Pamungkas, 1945-, examiner, Add author: Teuku Yuri M. Zagloel, examiner, Add author: M. Dachyar, examiner, Add author: Boy Nurtjahyo Moch., examiner |
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| Format: | Masters Thesis |
| Terbitan: |
Fakultas Teknik Universitas Indonesia
, 2009
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| Subjects: | |
| Online Access: |
https://lib.ui.ac.id/detail?id=123774 |