Rancangan pengendalian kualitas pelayanan dalam industry perhotelan menggunakan pendekatan Quality Function Deployment (QFD) = Quality control service design in the hospitality industry using Quality Function Deployment (QFD) approach
| Main Authors: | Hasim Hanafie, author, Add author: Erlinda Muslim, supervisor, Add author: Dendi P. Ishak, examiner, Add author: Sri Bintang Pamungkas, 1945-, examiner, Add author: Amalia Suzianti, examiner |
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| Format: | Masters Doctoral |
| Terbitan: |
Fakultas Teknik Universitas Indonesia
, 2011
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| Subjects: | |
| Online Access: |
https://lib.ui.ac.id/detail?id=20297754 |