Pengaruh service encounter terhadap word of mouth positif studi pada Bank Negara Indonesia cabang Bogor Jalan Pajajaran = The influence of service encounter of positive word of mouth : studies on Bank Negara Indonesia Bogor Jalan Pajajaran branch
Main Author: | Rizky Amelia, author |
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Format: | Bachelors Doctoral |
Terbitan: |
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia
, 2012
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Subjects: | |
Online Access: |
http://lib.ui.ac.id/file?file=digital/20317782-S-pdf-Rizky Amelia.pdf |