Pengukuran kepuasan pelanggan PAM Jaya pada puskesmas kecamatan di Propinsi DKI Jakarta (menggunakan pendekatan customer delivered value, customer view of service quality dan marketing mix) = Measurement of customers' satisfaction of PAM Jaya water supply corporation to sub-district public health centers of the special territory of the capital city of Jakarta (Using an approach to customer delivered value. customer view of service quality and marketing mix)
Main Authors: | Taufik Yulianto, author, Add author: M. Syamsul Maarif, supervisor |
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Format: | Masters Doctoral |
Terbitan: |
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia
, 2004
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Subjects: | |
Online Access: |
http://lontar.ui.ac.id/detail?id=82973 |
Internet
http://lontar.ui.ac.id/detail?id=82973Lokasi
Koleksi | Repository Disertasi (Open) Universitas Indonesia |
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Gedung | Perpustakaan Universitas Indonesia |
Institusi | Universitas Indonesia |
Kota | KOTA DEPOK |
Provinsi | JAWA BARAT |
Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |