HUBUNGAN ANTARA STATUS AKREDITASI PUSKESMAS DENGAN TINGKAT KEPUASAN PASIEN DI KOTA SORONG PROVINSI PAPUA BARAT
Main Authors: | Yewen, Maria Rosita, Korompis, Grace E. C., Kolibu, Febi K. |
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Format: | Article info application/pdf eJournal |
Bahasa: | eng |
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Sam Ratulangi University
, 2019
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Online Access: |
http://ejournal.unsrat.ac.id/index.php/kesmas/article/view/22142 http://ejournal.unsrat.ac.id/index.php/kesmas/article/view/22142/21843 |
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article-22142 |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">HUBUNGAN ANTARA STATUS AKREDITASI PUSKESMAS DENGAN TINGKAT KEPUASAN PASIEN DI KOTA SORONG PROVINSI PAPUA BARAT</title><creator>Yewen, Maria Rosita</creator><creator>Korompis, Grace E. C.</creator><creator>Kolibu, Febi K.</creator><description lang="en-US">Akreditasi puskesmas bertujuan untuk meningkatkan mutu pelayanan kesehatan pada puskesmas, sehingga dari mutu pelayanan kesehatan yang ditingkatkan dapat memberikan kepuasan bagi pasien atau masyarakat yang menerima pelayanan kesehatan. Mutu pelayanan kesehatan dapat dinilai dari reliability, responsiveness, assurance, dan empathy, tangible. Tujuan penelitian untuk mengetahui hubungan status akreditasi puskesmas dengan tingkat kepuasan pasien di Kota Sorong Provinsi Papua Barat. Jenis penelitian ini adalah penelitian kuantitatif dengan metode penelitian survei analitik menggunakan pendekatan cross sectional, yang dilakukan pada bulan Juli-Desember tahun 2018 pada dua puskesmas yaitu Puskesmas Sorong Barat dan Puskesmas Malawei di Kota Sorong. Sampel penelitian diambil dari pasien yang berkunjung ke puskesmas dengan jumlah masing-masing sampel per puskesmas 100 responden sehingga jumlah keseluruhan responden dalam penelitian ini 200 responden yang diambil secara purposive sampling. Analisis yang digunakan adalah uji Mann Whitney U Test dengan α=0,05. Hasil penelitian didapatkan tingkat kepuasan pasien di Puskesmas Sorong Barat (belum terakreditasi) yang merasa puas sebanyak 36% dan tingkat kepuasan pasien pada Puskesmas Malawei (terakreditasi madya) pasien yang merasa puas sebanyak 66%, selanjutnya berdasarkan hasil uji statistik Mann Whitney U Test diperoleh nilai p=0,000, maka dengan demikian dinyatakan kedua variabel berhubungan. Terdapat hubungan antara status akreditasi puskesmas dengan tingkat kepuasan pasien. Perlu adanya peningkatan pelayanan bagi kedua  puskesmas yaitu Puskesmas Sorong Barat dan Puskesmas Malawei yang tidak hanya sebatas pelayanan kesehatan saja tetapi secara menyeluruh seperti ketepatan waktu dan kecepatan dalam melayani pasien di loket pendaftaran, rekam medik dan setiap poli sehingga tidak mengakibatkan pasien menunggu terlalu lama dan pasien dapat merasa lebih puas dengan pelayanan yang diperoleh. Kata kunci: Status Akreditasi Puskesmas, Kepuasan Pasien ABSTRAKHealth center accreditationis aimed to improve the quality of health services in health centers, so that the quality of better health services can provide satisfaction for patients or communities who receive health services. The quality of health services can be assessed from reliability, responsiveness, assurance, empathy and tangible. To find out the relationship between the accreditation status of the health center and the level of patient satisfaction in Sorong City, West Papua Province. The type of this research is quantitative research with analytical survey research method using a cross sectional approach, which was conducted in July-December 2018 in two puskesmas namely the West Sorong Health Center and Malawei Health Center in Sorong City. The study sample was taken from patients who visited the health center with the number of each sample per health center 100 respondents so that the number of respondents in this study as many as 200 respondents were taken by purposive sampling. The analysis used was the Mann Whitney U Test with α = 0.05. Based on the results of the study found the level of satisfaction of patients in the West Sorong Health Center (not accredited) who felt satisfied as much as 36% and patient satisfaction level in Malawei Health Center (middle accredited) patients who were satisfied as much as 66%, then based on the Mann Whitney U Test the value of p = 0,000, so it is stated that the two variables are related. There is a relationship between the accreditation status of the health center and the level of patient satisfaction. There needs to be an increase in services for the two puskesmas, namely the West Sorong Health Center and the Malawei Health Center which are not only limited to health services but as well as the timeliness and speed of serving patients at registration counters, medical records and poly so that patients do not wait too long and patients can feel more satisfied with the services obtained. Keywords: Health Center Accreditation Status, Patient Satisfaction</description><publisher lang="en-US">Sam Ratulangi University</publisher><contributor lang="en-US"/><date>2019-02-15</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Journal:Article</type><type>File:application/pdf</type><identifier>http://ejournal.unsrat.ac.id/index.php/kesmas/article/view/22142</identifier><source lang="en-US">KESMAS; Vol 7, No 5 (2018): Volume 7, Nomor 5, September 2018</source><source>2089-3124</source><language>eng</language><relation>http://ejournal.unsrat.ac.id/index.php/kesmas/article/view/22142/21843</relation><rights lang="en-US">Copyright (c) 2018 KESMAS</rights><recordID>article-22142</recordID></dc>
|
language |
eng |
format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other File:application/pdf File Journal:eJournal |
author |
Yewen, Maria Rosita Korompis, Grace E. C. Kolibu, Febi K. |
title |
HUBUNGAN ANTARA STATUS AKREDITASI PUSKESMAS DENGAN TINGKAT KEPUASAN PASIEN DI KOTA SORONG PROVINSI PAPUA BARAT |
publisher |
Sam Ratulangi University |
publishDate |
2019 |
url |
http://ejournal.unsrat.ac.id/index.php/kesmas/article/view/22142 http://ejournal.unsrat.ac.id/index.php/kesmas/article/view/22142/21843 |
contents |
Akreditasi puskesmas bertujuan untuk meningkatkan mutu pelayanan kesehatan pada puskesmas, sehingga dari mutu pelayanan kesehatan yang ditingkatkan dapat memberikan kepuasan bagi pasien atau masyarakat yang menerima pelayanan kesehatan. Mutu pelayanan kesehatan dapat dinilai dari reliability, responsiveness, assurance, dan empathy, tangible. Tujuan penelitian untuk mengetahui hubungan status akreditasi puskesmas dengan tingkat kepuasan pasien di Kota Sorong Provinsi Papua Barat. Jenis penelitian ini adalah penelitian kuantitatif dengan metode penelitian survei analitik menggunakan pendekatan cross sectional, yang dilakukan pada bulan Juli-Desember tahun 2018 pada dua puskesmas yaitu Puskesmas Sorong Barat dan Puskesmas Malawei di Kota Sorong. Sampel penelitian diambil dari pasien yang berkunjung ke puskesmas dengan jumlah masing-masing sampel per puskesmas 100 responden sehingga jumlah keseluruhan responden dalam penelitian ini 200 responden yang diambil secara purposive sampling. Analisis yang digunakan adalah uji Mann Whitney U Test dengan α=0,05. Hasil penelitian didapatkan tingkat kepuasan pasien di Puskesmas Sorong Barat (belum terakreditasi) yang merasa puas sebanyak 36% dan tingkat kepuasan pasien pada Puskesmas Malawei (terakreditasi madya) pasien yang merasa puas sebanyak 66%, selanjutnya berdasarkan hasil uji statistik Mann Whitney U Test diperoleh nilai p=0,000, maka dengan demikian dinyatakan kedua variabel berhubungan. Terdapat hubungan antara status akreditasi puskesmas dengan tingkat kepuasan pasien. Perlu adanya peningkatan pelayanan bagi kedua puskesmas yaitu Puskesmas Sorong Barat dan Puskesmas Malawei yang tidak hanya sebatas pelayanan kesehatan saja tetapi secara menyeluruh seperti ketepatan waktu dan kecepatan dalam melayani pasien di loket pendaftaran, rekam medik dan setiap poli sehingga tidak mengakibatkan pasien menunggu terlalu lama dan pasien dapat merasa lebih puas dengan pelayanan yang diperoleh. Kata kunci: Status Akreditasi Puskesmas, Kepuasan Pasien ABSTRAKHealth center accreditationis aimed to improve the quality of health services in health centers, so that the quality of better health services can provide satisfaction for patients or communities who receive health services. The quality of health services can be assessed from reliability, responsiveness, assurance, empathy and tangible. To find out the relationship between the accreditation status of the health center and the level of patient satisfaction in Sorong City, West Papua Province. The type of this research is quantitative research with analytical survey research method using a cross sectional approach, which was conducted in July-December 2018 in two puskesmas namely the West Sorong Health Center and Malawei Health Center in Sorong City. The study sample was taken from patients who visited the health center with the number of each sample per health center 100 respondents so that the number of respondents in this study as many as 200 respondents were taken by purposive sampling. The analysis used was the Mann Whitney U Test with α = 0.05. Based on the results of the study found the level of satisfaction of patients in the West Sorong Health Center (not accredited) who felt satisfied as much as 36% and patient satisfaction level in Malawei Health Center (middle accredited) patients who were satisfied as much as 66%, then based on the Mann Whitney U Test the value of p = 0,000, so it is stated that the two variables are related. There is a relationship between the accreditation status of the health center and the level of patient satisfaction. There needs to be an increase in services for the two puskesmas, namely the West Sorong Health Center and the Malawei Health Center which are not only limited to health services but as well as the timeliness and speed of serving patients at registration counters, medical records and poly so that patients do not wait too long and patients can feel more satisfied with the services obtained. Keywords: Health Center Accreditation Status, Patient Satisfaction |
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