Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya
| Main Authors: | YENNI SOEGIARTO, ARIEF POERNIAWAN |
|---|---|
| Terbitan: |
Universitas Kristen Petra
, 2002
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| Subjects: | |
| Online Access: |
http://dewey.petra.ac.id/catalog/ft_detail.php?knokat=817 |
Internet
http://dewey.petra.ac.id/catalog/ft_detail.php?knokat=817Lokasi
| Koleksi | Katalog Perpustakaan Universitas Kristen Petra |
|---|---|
| Gedung | Perpustakaan Universitas Kristen Petra Surabaya |
| Institusi | Universitas Kristen Petra Surabaya |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |