Reflecting on Hospitality Students’ Cognitive Diversity Impact on Service Quality and Organizational Performance Standards: A Case-Study in Cy Seasonal Hotels
| Main Author: | Anastasiou, Michael |
|---|---|
| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
Institut Pariwisata dan Bisnis Internasional
, 2020
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| Subjects: | |
| Online Access: |
https://jbhost.org/jbhost/index.php/jbhost/article/view/214 https://jbhost.org/jbhost/index.php/jbhost/article/view/214/pdf https://jbhost.org/jbhost/index.php/jbhost/article/downloadSuppFile/214/39 |
| ctrlnum |
article-214 |
|---|---|
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">Reflecting on Hospitality Students’ Cognitive Diversity Impact on Service Quality and Organizational Performance Standards: A Case-Study in Cy Seasonal Hotels</title><creator>Anastasiou, Michael</creator><subject lang="en-US">Diversity management, seasonal hotels, cognitive style, deep-level workforce diversity, hospitality studies</subject><description lang="en-US">This study examines the impact of hospitality students’ cognitive diversity style on service quality and performance standards in seasonal hotels. A survey research method approach was implemented through a quantitative examination of a purposeful sample, collected from three-, four-, and five-star seasonal hotels in Cyprus. The survey was administered face-to-face to 316 students and 93 managers. For hypotheses testing, the Cognitive Style Inventory was adapted. Study results reveal students’ educational preparedness, professional reliability, and the positive impact of their cognitive diversity style on service quality and organizational performance standards in seasonal hotels. While students offer a diversified pool of potential candidates to successfully fulfill qualified and skillful required vacancies, a twofold requirement emerges. First is the introversion requirement related to the curriculum design of hospitality educational institutions. Second is the extroversion requirement, which sees the responsibility of seasonal hotel managers, as future employers, to be linked and guided on students’ cognitive style development via an intuitive collaboration with local hospitality educational institutions.</description><publisher lang="en-US">Institut Pariwisata dan Bisnis Internasional</publisher><contributor lang="en-US"/><date>2020-12-16</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Other:</type><type>File:application/pdf</type><identifier>https://jbhost.org/jbhost/index.php/jbhost/article/view/214</identifier><identifier>10.22334/jbhost.v6i2.214</identifier><source lang="en-US">Journal of Business on Hospitality and Tourism; Vol 6, No 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM; 1-19</source><source>2527-6921</source><source>2527-9092</source><source>10.22334/jbhost.v6i2</source><language>eng</language><relation>https://jbhost.org/jbhost/index.php/jbhost/article/view/214/pdf</relation><relation>https://jbhost.org/jbhost/index.php/jbhost/article/downloadSuppFile/214/39</relation><relation>10.22334/jbhost.v6i2.214.g173</relation><relation>10.22334/jbhost.v6i2.214.s39</relation><rights lang="en-US">Copyright (c) 2020 Michael Anastasiou</rights><rights lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</rights><recordID>article-214</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other Other: File:application/pdf File Journal:Journal |
| author |
Anastasiou, Michael |
| title |
Reflecting on Hospitality Students’ Cognitive Diversity Impact on Service Quality and Organizational Performance Standards: A Case-Study in Cy Seasonal Hotels |
| publisher |
Institut Pariwisata dan Bisnis Internasional |
| publishDate |
2020 |
| topic |
Diversity management seasonal hotels cognitive style deep-level workforce diversity hospitality studies |
| url |
https://jbhost.org/jbhost/index.php/jbhost/article/view/214 https://jbhost.org/jbhost/index.php/jbhost/article/view/214/pdf https://jbhost.org/jbhost/index.php/jbhost/article/downloadSuppFile/214/39 |
| contents |
This study examines the impact of hospitality students’ cognitive diversity style on service quality and performance standards in seasonal hotels. A survey research method approach was implemented through a quantitative examination of a purposeful sample, collected from three-, four-, and five-star seasonal hotels in Cyprus. The survey was administered face-to-face to 316 students and 93 managers. For hypotheses testing, the Cognitive Style Inventory was adapted. Study results reveal students’ educational preparedness, professional reliability, and the positive impact of their cognitive diversity style on service quality and organizational performance standards in seasonal hotels. While students offer a diversified pool of potential candidates to successfully fulfill qualified and skillful required vacancies, a twofold requirement emerges. First is the introversion requirement related to the curriculum design of hospitality educational institutions. Second is the extroversion requirement, which sees the responsibility of seasonal hotel managers, as future employers, to be linked and guided on students’ cognitive style development via an intuitive collaboration with local hospitality educational institutions. |
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