MEDIATING EFFECT OF SERVICE QUALITY IN EFFECTS OF MANAGEMENT PROCESS ALIGNMENT AND ACADEMIC ATMOSPHERE ON THE PERFORMANCE OF UNIVERSITIES IN MAKASSAR, INDONESIA
| Main Author: | Sumardi, Sumardi |
|---|---|
| Format: | Article |
| Terbitan: |
Serials Publications
, 2017
|
| Subjects: | |
| Online Access: |
http://repository.unhas.ac.id/handle/123456789/23923 |
| ctrlnum |
123456789-23923 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title>MEDIATING EFFECT OF SERVICE QUALITY IN EFFECTS OF MANAGEMENT PROCESS ALIGNMENT AND ACADEMIC ATMOSPHERE ON THE PERFORMANCE OF UNIVERSITIES IN MAKASSAR, INDONESIA</title><creator>Sumardi, Sumardi</creator><subject>Design Works, Organizational of Culture, Job Commitment, Human Resources Performance</subject><description>Management of universities is an effort to improve the quality of universities for
competing nationally, regionally and globally. One of them is management process. This
research examined the role of factors management process alignment in university correlation
with academic atmosphere, service quality and performance measurement. Population
research is university which organizes undergraduate program in Makassar with respondents
who represent the leadership of departments / study, lecturer, support staff and students
majoring in related majors. The total sample of respondents selected randomly multistage
(Multi Stage Random Sampling) as many as 312 people. Data were collected through
structured questionnaires were processed using the program package Simultaneous Equation
Modeling (SEM). The results showed that the first, the management process alignment
have a direct impact positively and significantly to the academic atmosphere, service quality
and performance measurement. Second, the academic atmosphere has direct influence
positively and significantly to the services quality and performance of university. Third,
the service quality directly affects positively and significantly on the performance of
university.</description><date>2017-04-18T07:19:50Z</date><date>2017-04-18T07:19:50Z</date><date>2016-12-01</date><type>Journal:Article</type><identifier>0972-9380</identifier><identifier>http://repository.unhas.ac.id/handle/123456789/23923</identifier><language>en_US</language><publisher>Serials Publications</publisher><recordID>123456789-23923</recordID></dc>
|
| format |
Journal:Article Journal |
| author |
Sumardi, Sumardi |
| title |
MEDIATING EFFECT OF SERVICE QUALITY IN EFFECTS OF MANAGEMENT PROCESS ALIGNMENT AND ACADEMIC ATMOSPHERE ON THE PERFORMANCE OF UNIVERSITIES IN MAKASSAR, INDONESIA |
| publisher |
Serials Publications |
| publishDate |
2017 |
| topic |
Design Works Organizational of Culture Job Commitment Human Resources Performance |
| url |
http://repository.unhas.ac.id/handle/123456789/23923 |
| contents |
Management of universities is an effort to improve the quality of universities for
competing nationally, regionally and globally. One of them is management process. This
research examined the role of factors management process alignment in university correlation
with academic atmosphere, service quality and performance measurement. Population
research is university which organizes undergraduate program in Makassar with respondents
who represent the leadership of departments / study, lecturer, support staff and students
majoring in related majors. The total sample of respondents selected randomly multistage
(Multi Stage Random Sampling) as many as 312 people. Data were collected through
structured questionnaires were processed using the program package Simultaneous Equation
Modeling (SEM). The results showed that the first, the management process alignment
have a direct impact positively and significantly to the academic atmosphere, service quality
and performance measurement. Second, the academic atmosphere has direct influence
positively and significantly to the services quality and performance of university. Third,
the service quality directly affects positively and significantly on the performance of
university. |
| id |
IOS5831.123456789-23923 |
| institution |
Universitas Hasanuddin |
| institution_id |
29 |
| institution_type |
library:university library |
| library |
Perpustakaan Universitas Hasanuddin |
| library_id |
491 |
| collection |
Repositori Universitas Hasanuddin |
| repository_id |
5831 |
| city |
KOTA MAKASSAR |
| province |
SULAWESI SELATAN |
| shared_to_ipusnas_str |
1 |
| repoId |
IOS5831 |
| first_indexed |
2018-07-01T15:21:05Z |
| last_indexed |
2018-07-01T15:21:05Z |
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dc |
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1686398045437034497 |
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17.610487 |