Role of Trust and Customer Satisfaction as a Mediation Effect of Human Resource Competence on Customer Loyalty (Study on Commercial Customer BCA Kanwil VII Malang)
Main Authors: | Megawati, Tirza, Rofiaty, Rofiaty, Hadiwidjojo, Djumilah |
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Format: | Article info application/pdf eJournal |
Bahasa: | eng |
Terbitan: |
Pascasarjana Universitas Brawijaya
, 2018
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Subjects: | |
Online Access: |
https://wacana.ub.ac.id/index.php/wacana/article/view/548 https://wacana.ub.ac.id/index.php/wacana/article/view/548/392 |