The Addition of Spiritual Dimension on Customer Value to Investigate the Relationship of Customer Value, Customer Satisfaction and Behavior Intention on Islamic Banks Saving Products in Indonesia
| Main Authors: | Adi Zakaria Afiff; Department of Management, Faculty of Economics, University of Indonesia, Rifelly Dewi Astuti; Department of Management, Faculty of Economics, University of Indonesia |
|---|---|
| Format: | Article application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Management Research Center, Department of Management, Faculty of Economics and Business, U
, 2013
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| Subjects: | |
| Online Access: |
http://journal.ui.ac.id/index.php/amj/article/view/1978 |
| ctrlnum |
article-1978 |
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| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">The Addition of Spiritual Dimension on Customer Value to Investigate the Relationship of Customer Value, Customer Satisfaction and Behavior Intention on Islamic Banks Saving Products in Indonesia</title><creator>Adi Zakaria Afiff; Department of Management, Faculty of Economics, University of Indonesia</creator><creator>Rifelly Dewi Astuti; Department of Management, Faculty of Economics, University of Indonesia</creator><subject lang="en-US">Spiritual dimension, customer value, islamic bank product</subject><description lang="en-US">This study propose the addition of a spiritual dimension in the formation of customer value, in addition to the functional, social and emotional dimension of customer value that has already been empirically tested in previous studies, among customers who own saving products at Islamic banks in Indonesia. The study also investigate the relationship between customer value and customer satisfaction, and the relationship between customer satisfaction and customer behavioral intentions among these Islamic banks customers. The results show that spiritual dimension is significantly related to the customer value together with all three other dimensions (functional, social and emotional) of customer value. All dimensions have significant relationship with customer value. Finally the results also show that customer value positively influence customer satisfaction, and customer satisfaction positively influence&nbsp;customer behavior intentions.</description><publisher lang="en-US">Management Research Center, Department of Management, Faculty of Economics and Business, U</publisher><contributor lang="en-US"/><date>2013-10-10</date><type>Journal:Article</type><type>File:application/pdf</type><identifier>http://journal.ui.ac.id/index.php/amj/article/view/1978</identifier><source lang="en-US">ASEAN Marketing Journal; Vol 1, No 1 (2009): June 2009</source><language>eng</language><recordID>article-1978</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal File:application/pdf File Journal:eJournal |
| author |
Adi Zakaria Afiff; Department of Management, Faculty of Economics, University of Indonesia Rifelly Dewi Astuti; Department of Management, Faculty of Economics, University of Indonesia |
| title |
The Addition of Spiritual Dimension on Customer Value to Investigate the Relationship of Customer Value, Customer Satisfaction and Behavior Intention on Islamic Banks Saving Products in Indonesia |
| publisher |
Management Research Center, Department of Management, Faculty of Economics and Business, U |
| publishDate |
2013 |
| topic |
Spiritual dimension customer value islamic bank product |
| url |
http://journal.ui.ac.id/index.php/amj/article/view/1978 |
| contents |
This study propose the addition of a spiritual dimension in the formation of customer value, in addition to the functional, social and emotional dimension of customer value that has already been empirically tested in previous studies, among customers who own saving products at Islamic banks in Indonesia. The study also investigate the relationship between customer value and customer satisfaction, and the relationship between customer satisfaction and customer behavioral intentions among these Islamic banks customers. The results show that spiritual dimension is significantly related to the customer value together with all three other dimensions (functional, social and emotional) of customer value. All dimensions have significant relationship with customer value. Finally the results also show that customer value positively influence customer satisfaction, and customer satisfaction positively influence customer behavior intentions. |
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Universitas Indonesia |
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Perpustakaan Universitas Indonesia |
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Asean Marketing Journal |
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822 |
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KOTA DEPOK |
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JAWA BARAT |
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IOS822 |
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2016-09-16T17:53:47Z |
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