ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH TABUNGAN SIMPEDES PADA PT BANK RAKYAT INDONESIA (PERSERO), TBK KANTOR CABANG PATTIMURA SEMARANG
| Main Authors: | Nurmaulia, Shelvia Amelinda, Sunindyo, Aris |
|---|---|
| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
Jurusan Akuntansi Politeknik Negeri Semarang
, 2019
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| Subjects: | |
| Online Access: |
https://jurnal.polines.ac.id/index.php/keunis/article/view/1527 https://jurnal.polines.ac.id/index.php/keunis/article/view/1527/106568 |
| ctrlnum |
article-1527 |
|---|---|
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH TABUNGAN SIMPEDES PADA PT BANK RAKYAT INDONESIA (PERSERO), TBK KANTOR CABANG PATTIMURA SEMARANG</title><creator>Nurmaulia, Shelvia Amelinda</creator><creator>Sunindyo, Aris</creator><subject lang="en-US"/><subject lang="en-US">Service Quality, Tangibles, Reliability, Responsiveness, Assurance, Emphaty and Customer Satisfaction</subject><description lang="en-US">The purpose of research is to analyze the service quality influence to the customer satisfaction of Simpedes savings product in Bank Rakyat Indonesia ltd Pattimura Branches Semarang. This research is quantitative causal applied research. The population in this research is Simpedes savings product in in Bank Rakyat Indonesia ltd Pattimura Branches Semarang as many as 100 customers. Data collection method used the purposive sampling. The data used in the research are primary and secondary data. The analytical model used in this research is Multiple Linear Regression. Based on the results of research, service quality has significantly influence on the customer satisfaction. Emphaty has the greatest influence customer satisfaction with beta of 31,1 and the lowest influence customer satisfaction is reliability with beta of 11,8.</description><publisher lang="en-US">Jurusan Akuntansi Politeknik Negeri Semarang</publisher><contributor lang="en-US"/><date>2019-08-26</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Journal:Article</type><type>File:application/pdf</type><identifier>https://jurnal.polines.ac.id/index.php/keunis/article/view/1527</identifier><identifier>10.32497/keunis.v7i1.1527</identifier><source lang="en-US">KEUNIS; Vol 7, No 1 (2019): JANUARI 2019; 5-19</source><source>2714-7274</source><source>2302-9315</source><source>10.32497/keunis.v7i1</source><language>eng</language><relation>https://jurnal.polines.ac.id/index.php/keunis/article/view/1527/106568</relation><rights lang="en-US">Copyright (c) 2019 KEUNIS</rights><rights lang="en-US">http://creativecommons.org/licenses/by-nc-sa/4.0</rights><recordID>article-1527</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other File:application/pdf File Journal:Journal |
| author |
Nurmaulia, Shelvia Amelinda Sunindyo, Aris |
| title |
ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH TABUNGAN SIMPEDES PADA PT BANK RAKYAT INDONESIA (PERSERO), TBK KANTOR CABANG PATTIMURA SEMARANG |
| publisher |
Jurusan Akuntansi Politeknik Negeri Semarang |
| publishDate |
2019 |
| topic |
Service Quality Tangibles Reliability Responsiveness Assurance Emphaty and Customer Satisfaction |
| url |
https://jurnal.polines.ac.id/index.php/keunis/article/view/1527 https://jurnal.polines.ac.id/index.php/keunis/article/view/1527/106568 |
| contents |
The purpose of research is to analyze the service quality influence to the customer satisfaction of Simpedes savings product in Bank Rakyat Indonesia ltd Pattimura Branches Semarang. This research is quantitative causal applied research. The population in this research is Simpedes savings product in in Bank Rakyat Indonesia ltd Pattimura Branches Semarang as many as 100 customers. Data collection method used the purposive sampling. The data used in the research are primary and secondary data. The analytical model used in this research is Multiple Linear Regression. Based on the results of research, service quality has significantly influence on the customer satisfaction. Emphaty has the greatest influence customer satisfaction with beta of 31,1 and the lowest influence customer satisfaction is reliability with beta of 11,8. |
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IOS14460.article-1527 |
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politeknik negeri semarang |
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1463 |
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Perpustakaan Politeknik Negeri Semarang |
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Keunis |
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14460 |
| subject_area |
Financial Economics, Finance/Ekonomi Keuangan dan Finansial, Ekonomi Biaya dan Pembiayaan Business/Bisnis Accounting/Akuntansi |
| city |
KOTA SEMARANG |
| province |
JAWA TENGAH |
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2020-09-21T01:44:05Z |
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