Service management: mewujudkan layanan prima
| Main Author: | Tjiptono, Fandy |
|---|---|
| Format: | Book xii, 233 hlm. |
| Bahasa: | ind |
| Terbitan: |
Andi
, 2008
|
| Subjects: | |
| Online Access: |
http://digilib.ust.ac.id//index.php?p=show_detail&id=13127 |
| ctrlnum |
slims-13127 |
|---|---|
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| language |
ind |
| format |
Book:Book Book Other:xii, 233 hlm.: ilus.; 28 cm Other |
| author |
Tjiptono, Fandy |
| title |
Service management: mewujudkan layanan prima |
| publisher |
Andi |
| publishDate |
2008 |
| isbn |
9789792905090 |
| topic |
Service Industries - Management 338.47 |
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http://digilib.ust.ac.id//index.php?p=show_detail&id=13127 |
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Universitas Katolik Santo Thomas Medan |
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