Service management: mewujudkan layanan prima
| Main Author: | Tjiptono, Fandy |
|---|---|
| Format: | Book xii, 233 hlm. |
| Bahasa: | ind |
| Terbitan: |
Andi
, 2008
|
| Subjects: | |
| Online Access: |
http://digilib.ust.ac.id//index.php?p=show_detail&id=13127 |