Service management mewujudkan layanan prima
| Main Author: | Fandy Tjiptono |
|---|---|
| Format: | Book xii, 233 p.; 26 cm. |
| Bahasa: | ind |
| Terbitan: |
Andi
, 2008
|
| Subjects: | |
| Online Access: |
http://digilib.upnjatim.ac.id//index.php?p=show_detail&id=16127 |
| ISBN: |
9789792905090 |
|---|