Assessment of the Succes Implementing Mobile Banking at East Nusa Tenggara Bank: Penilaian Keberhasilan Penerapan Mobile Banking pada Bank Nusa Tenggara Timur
| Main Authors: | Oktariyana, Made Denny, Kadek Bagiana |
|---|---|
| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
Samā Jiva Jnānam (International Journal of Social Studies)
, 2024
|
| Online Access: |
https://ojs.uhnsugriwa.ac.id/index.php/ijoss/article/view/3396 https://ojs.uhnsugriwa.ac.id/index.php/ijoss/article/view/3396/2048 |
| ctrlnum |
article-3396 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">Assessment of the Succes Implementing Mobile Banking at East Nusa Tenggara Bank: Penilaian Keberhasilan Penerapan Mobile Banking pada Bank Nusa Tenggara Timur</title><creator>Oktariyana, Made Denny</creator><creator>Kadek Bagiana</creator><description lang="en-US">This research aims to determine the influence of Information Quality, Information System Quality, Service Quality, on User Satisfaction. This research uses a quantitative approach, this research was conducted at Bank Nusa Tenggara Timur (NTT). Bank NTT launched a Mobile Banking application (B'Pung Mobile) but does not yet have permission from Bank Indonesia so a system analysis needs to be carried out regarding the quality provided. This research refers to Financial Services Authority (OJK) regulations regarding the Crime of Money Laundering (TPPU), the Crime of Terrorism Financing (TPPT), and the Funding for the Proliferation of Weapons of Mass Destruction (PPSPM). The sampling method uses the incidental sampling method. The sample in this research is Bank NTT customers who use Mobile Banking. The total sample in this study was 200 samples. This research data was collected using a questionnaire which was then processed using multiple linear regression analysis tests with the help of SPSS version 24. The results of the research state that (1) Information Quality partially has a positive and significant effect on Mobile Banking User Satisfaction at Bank NTT. (2) Information System Quality partially has a positive and significant effect on Mobile Banking User Satisfaction at Bank NTT. (3) Service Quality partially has a positive and insignificant effect on Mobile Banking User Satisfaction at Bank NTT.</description><description lang="id-ID">Penelitian ini bertujuan untuk mengetahui pengaruh Kualitas Informasi, Kualitas Sistem Informasi, Kualitas Pelayanan, terhadap Kepuasan Pengguna. Penelitian ini menggunakan pendekatan kuantitatif, penelitian ini dilakukan di Bank Nusa Tenggara Timur (NTT). Bank NTT meluncurkan aplikasi Mobile Banking (B'Pung Mobile) namun belum memiliki izin dari Bank Indonesia sehingga perlu dilakukan analisis sistem mengenai kualitas yang diberikan. Penelitian ini mengacu pada peraturan Otoritas Jasa Keuangan (OJK) tentang Tindak Pidana Pencucian Uang (TPPU), Tindak Pidana Pendanaan Terorisme (TPPT), dan Pendanaan Proliferasi Senjata Pemusnah Massal (PPSPM). Metode pengambilan sampel menggunakan metode insidental sampling. Sampel dalam penelitian ini adalah nasabah Bank NTT yang menggunakan Mobile Banking. Total sampel dalam penelitian ini adalah 200 sampel. Data penelitian ini dikumpulkan dengan menggunakan kuesioner yang kemudian diolah menggunakan uji analisis regresi linier berganda dengan bantuan SPSS versi 24. Hasil penelitian menyatakan bahwa (1) Kualitas Informasi secara parsial berpengaruh positif dan signifikan terhadap Kepuasan Pengguna Mobile Banking di Bank NTT. (2) Kualitas Sistem Informasi secara parsial berpengaruh positif dan signifikan terhadap Kepuasan Pengguna Mobile Banking di Bank NTT. (3) Kualitas Pelayanan secara parsial berpengaruh positif dan tidak signifikan terhadap Kepuasan Pengguna Mobile Banking di Bank NTT.</description><publisher lang="en-US">Samā Jiva Jnānam (International Journal of Social Studies)</publisher><date>2024-01-04</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Journal:Article</type><type>File:application/pdf</type><identifier>https://ojs.uhnsugriwa.ac.id/index.php/ijoss/article/view/3396</identifier><source lang="en-US">Samā Jiva Jnānam (International Journal of Social Studies); Vol. 1 No. 2 (2023): Volume 1 No. 2 2023; 82-96</source><language>eng</language><relation>https://ojs.uhnsugriwa.ac.id/index.php/ijoss/article/view/3396/2048</relation><rights lang="en-US">Copyright (c) 2023 Samā Jiva Jnānam (International Journal of Social Studies)</rights><recordID>article-3396</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other File:application/pdf File Journal:Journal |
| author |
Oktariyana, Made Denny Kadek Bagiana |
| title |
Assessment of the Succes Implementing Mobile Banking at East Nusa Tenggara Bank: Penilaian Keberhasilan Penerapan Mobile Banking pada Bank Nusa Tenggara Timur |
| publisher |
Samā Jiva Jnānam (International Journal of Social Studies) |
| publishDate |
2024 |
| url |
https://ojs.uhnsugriwa.ac.id/index.php/ijoss/article/view/3396 https://ojs.uhnsugriwa.ac.id/index.php/ijoss/article/view/3396/2048 |
| contents |
This research aims to determine the influence of Information Quality, Information System Quality, Service Quality, on User Satisfaction. This research uses a quantitative approach, this research was conducted at Bank Nusa Tenggara Timur (NTT). Bank NTT launched a Mobile Banking application (B'Pung Mobile) but does not yet have permission from Bank Indonesia so a system analysis needs to be carried out regarding the quality provided. This research refers to Financial Services Authority (OJK) regulations regarding the Crime of Money Laundering (TPPU), the Crime of Terrorism Financing (TPPT), and the Funding for the Proliferation of Weapons of Mass Destruction (PPSPM). The sampling method uses the incidental sampling method. The sample in this research is Bank NTT customers who use Mobile Banking. The total sample in this study was 200 samples. This research data was collected using a questionnaire which was then processed using multiple linear regression analysis tests with the help of SPSS version 24. The results of the research state that (1) Information Quality partially has a positive and significant effect on Mobile Banking User Satisfaction at Bank NTT. (2) Information System Quality partially has a positive and significant effect on Mobile Banking User Satisfaction at Bank NTT. (3) Service Quality partially has a positive and insignificant effect on Mobile Banking User Satisfaction at Bank NTT. Penelitian ini bertujuan untuk mengetahui pengaruh Kualitas Informasi, Kualitas Sistem Informasi, Kualitas Pelayanan, terhadap Kepuasan Pengguna. Penelitian ini menggunakan pendekatan kuantitatif, penelitian ini dilakukan di Bank Nusa Tenggara Timur (NTT). Bank NTT meluncurkan aplikasi Mobile Banking (B'Pung Mobile) namun belum memiliki izin dari Bank Indonesia sehingga perlu dilakukan analisis sistem mengenai kualitas yang diberikan. Penelitian ini mengacu pada peraturan Otoritas Jasa Keuangan (OJK) tentang Tindak Pidana Pencucian Uang (TPPU), Tindak Pidana Pendanaan Terorisme (TPPT), dan Pendanaan Proliferasi Senjata Pemusnah Massal (PPSPM). Metode pengambilan sampel menggunakan metode insidental sampling. Sampel dalam penelitian ini adalah nasabah Bank NTT yang menggunakan Mobile Banking. Total sampel dalam penelitian ini adalah 200 sampel. Data penelitian ini dikumpulkan dengan menggunakan kuesioner yang kemudian diolah menggunakan uji analisis regresi linier berganda dengan bantuan SPSS versi 24. Hasil penelitian menyatakan bahwa (1) Kualitas Informasi secara parsial berpengaruh positif dan signifikan terhadap Kepuasan Pengguna Mobile Banking di Bank NTT. (2) Kualitas Sistem Informasi secara parsial berpengaruh positif dan signifikan terhadap Kepuasan Pengguna Mobile Banking di Bank NTT. (3) Kualitas Pelayanan secara parsial berpengaruh positif dan tidak signifikan terhadap Kepuasan Pengguna Mobile Banking di Bank NTT. |
| id |
IOS19732.article-3396 |
| institution |
Universitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar |
| institution_id |
10309 |
| institution_type |
library:university library |
| library |
Perpustakaan Universitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar |
| library_id |
7699 |
| collection |
Samā Jiva Jnānam |
| repository_id |
19732 |
| subject_area |
Tourism Culture Communication Studies |
| city |
KOTA DENPASAR |
| province |
BALI |
| repoId |
IOS19732 |
| first_indexed |
2024-06-13T08:45:49Z |
| last_indexed |
2024-06-13T08:45:49Z |
| recordtype |
dc |
| _version_ |
1801735054623244288 |
| score |
9.9049015 |