PENGUKURAN KINERJA PERUSAHAAN DENGAN METODE BALANCED SCORE CARD PADA PT.TELEKOMUNIKASI INDONESIA, Tbk.KANDATEL MALANG
| Main Author: | RAHAYU, NUR UTAMI |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2009
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/9746/1/PENGUKURAN_KINERJA_PERUSAHAAN_DENGAN_METODE_BALANCEDSCORECARD_PADA_PT.pdf http://eprints.umm.ac.id/9746/ |
Daftar Isi:
- Title: Company Performance Measurement Using Balanced Scorecard Method at PT. Telekomunikasi Indonesia Tbk Kandatel Malang (Nur Utami, Dra. Endang Dwi, W, M. Si, Ak and Drs. Dhaniel Syam, MM, Ak) The research purpose was finding out PT. Telekomunikasi Indonesia Tbk Kandatel Malang performance measured by four perspective of Balanced Scorecard in 2007-2008 period. Analytical tool used was Balanced Scorecard analysis. Measurement tool to state the company performance from four balance perspective while analysis used Hierarchy Process Analysis (AHP). Analysis showed that company performance from above four perspective, which was customer perspective more important than the other perspective. It caused that customer perspective had the highest load every year. In 2007, customer perspective was 6,00 while financial perspective was 2,4 and internal business perspective 4,41 while learning and development perspective were 3,64. then in 2008 customer perspective was 7,00 the highest perspective among the other perspective which were stood the same as 2007. It would be better if the company used Balanced Scorecard Method since by Balanced Scorecard, the company was able to measure the company performance from financial and non-financial aspect.