Customer Loyalty: how to earn it, how to keep it = Customer Loyalty: Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan
| Main Authors: | Dwi Kartini Yahya, Yati Sumiharti, Ratri Medya, W, Jill Griffin |
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| Format: | Book |
| Terbitan: |
Erlangga
, 2005
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| Subjects: | |
| Online Access: |
http://opac.iain-jember.ac.id:80/index.php?p=show_detail&id=11281 |
| ISBN: |
9789797417628 |
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