Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Format: | Bachelors |
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Terbitan: |
Fakultas Ekonomi dan Bisnis Universitas Indonesia
, 2013
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Subjects: | |
Online Access: |
http://lib.ui.ac.id/file?file=digital/20347344-S52723-Yossi Arieza.pdf |
Internet
http://lib.ui.ac.id/file?file=digital/20347344-S52723-Yossi Arieza.pdfLokasi
Koleksi | Repository Skripsi (open) Universitas Indonesia |
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Gedung | Perpustakaan Universitas Indonesia |
Institusi | Universitas Indonesia |
Kota | KOTA DEPOK |
Provinsi | JAWA BARAT |
Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |