Lihat Juga

• Analisis hubungan antara buruknya kegagalan jasa, keadilan pemulihan jasa, dan persepsi biaya peralihan dengan loyalitas pelanggan : studi kasus pada Indosat IM3 = The relationship between service failure severity, service recovery justice and perceived switching costs with customer loyalty: case study on Indosat IM3
  Terbitan: (2012)
• PENGARUH SEVERITY, SERVICE RECOVERY JUSTICE, DAN SWITCHING COST TERHADAP CUSTOMER LOYALTY SETELAH TERJADI SERVICE FAILURE PADA PERUSAHAAN PROVIDER INTERNET
  oleh: GIAN UTOMO, 041112111
  Terbitan: (2018)
• Pengaruh Distributive Justice, Procedural Justice, Interactional Justice, Service Failure Severity, Perceived Switching Cost dan Perceived Value Terhadap Consumer Loyalty (Studi Kasus Pada Mahasiswa P
  oleh: Triwibowo, Sigit
  Terbitan: (2016)
• Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia / Debby Erwina
  oleh: Debby Erwina, author
  Terbitan: (2013)
• ANALISIS PENGARUH KUALITAS PELAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN PELANGGAN SPEEDY (STUDI KASUS : PELANGGAN SPEEDY PT. TELEKOMUNIKASI INDONESIA DI PLASA TELKOM BSD, TANGERANG SELATAN)
  oleh: AYU AGUSTIN, CINDY
  Terbitan: (2011)