Lihat Juga

• Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
  Terbitan: (2013)
• Pengaruh persepsi keadilan pada pemulihan layanan peritel online terhadap kepuasan pada pemulihan keinginan membeli kembali dan word-of-mouth = The impact of perceived justice of online retailer s service recovery on recovery satisfaction repurchase intention and word-of-mouth
  oleh: Ira Iriyanty, author
  Terbitan: (2014)
• Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta
  oleh: Nadya Annisa Fitria, author, et al.
  Terbitan: (2019)
• Analisis kualitas pelayanan terhadap kepuasan pelanggan pada Direktorat Jendral Hak Kakayaan Intelektual Departemen Hukum dan HAM RI = Quality service analysis of customer satisfaction at Directorate General Intelectual Property Rights of Department of Justice and Human Rights
  oleh: Yoko Setianto, author, et al.
  Terbitan: (2007)
• Analisis pengaruh hedonic value dan utilitarian value terhadap kepuasan konsumen, dan behavioral intentions, pada industri fast-casual Restaurant: studi pada Restoran Social House = Analysis of hedonic, and utilitarian values on customer satisfaction and behavioral Intentions, in the fast-casual restaurant industry: case of social house customer
  oleh: Gilang Widya Kartika, author, et al.
  Terbitan: (2012)